luck93 Privacy Policy — How We Handle Your Personal Data

01 Overview

luck93 takes the privacy of its users seriously. This policy applies to all personal data collected through the luck93 website at luck93.pro, any associated mobile app, and through any direct communication between you and luck93 support staff.

"Personal data" in this context means any information that can identify you as an individual — either on its own or in combination with other information. This includes your name, phone number, email address, payment details, and account activity history. luck93 does not collect personal data that it does not need to operate the platform or comply with its obligations.

This policy is written in plain English so that Pakistani users can understand exactly what happens with their information without needing to interpret complex legal language. If anything is unclear, please contact our support team and we will explain it directly.

02 Data We Collect

luck93 collects personal data through several channels. Below is a breakdown of the categories of data collected and the source of each.

luck93 does not collect sensitive personal data such as biometric information, racial or ethnic origin, political opinions, religious beliefs, or health information. If any such data is inadvertently provided by a user, it will not be processed or retained.

03 How We Use Your Data

The personal data collected by luck93 is used for specific, clearly defined purposes. We do not use your data for purposes that go beyond what is described here.

• Account Management: Your identity and contact data is used to create and maintain your luck93 account, verify your identity, and enable you to log in and access the platform.
• Processing Transactions: Financial data is used to process deposits and withdrawal requests in PKR via JazzCash, Easypaisa, Raast, bank transfers, and cards.
• Platform Operation: Account activity data is used to deliver the games, betting markets, and features you access, and to calculate winnings, bonuses, and VIP points accurately.
• Security and Fraud Prevention: Technical data and account activity are used to detect unusual access patterns, prevent unauthorised account use, and identify potential fraud or terms violations.
• Customer Support: Communication data is used to resolve queries, process complaints, and follow up on open support cases.
• Responsible Gaming: Account activity data is used to monitor gaming patterns, apply responsible gaming tools you activate (such as deposit limits), and flag activity that may indicate problematic behaviour.
• Legal Compliance: Financial transaction records and identity data may be retained to meet record-keeping requirements.
• Platform Improvement: Aggregated, anonymised usage data (with no personally identifying information) may be used to understand how users interact with the platform and identify areas for improvement.

04 Legal Basis for Processing

luck93 processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contractual Necessity: Processing required to deliver the services described in our Terms and Conditions — account creation, transaction processing, game delivery.
• Legitimate Interests: Processing used for fraud prevention, security monitoring, and platform improvement, where those interests do not override your rights.
• Legal Obligation: Processing required to retain financial records and comply with identity verification requirements.
• Consent: Where luck93 relies on your consent for any specific data use, such as optional communications about promotions, that consent can be withdrawn at any time through your account settings.

05 Data Sharing and Third Parties

luck93 does not share your personal data with third parties except in the limited circumstances described below. When data is shared with service providers, those providers are required to handle it securely and only for the specific purpose for which it was shared.

• Payment Processors: Financial data is shared with JazzCash, Easypaisa, Raast, and relevant banking partners solely for the purpose of processing your deposit or withdrawal transaction in PKR.
• Game Providers: When you play a casino game or slots title from a third-party provider, that provider may receive limited session and stake data necessary to run the game. These providers operate under their own data agreements and are vetted before being made available on luck93.
• Identity Verification Services: If identity verification is required, your identity documents may be shared with a secure verification service for the sole purpose of confirming your identity.
• Legal and Regulatory Requests: luck93 may disclose personal data where required to do so by law or in response to a valid legal process. We will notify affected users where it is legally permissible to do so.

luck93 does not share your data with social media platforms, advertising networks, or any third party for marketing purposes. If you contact luck93 support via a third-party chat tool, that tool's own privacy practices apply to the data processed through it.

06 Data Retention

luck93 retains personal data only for as long as it is needed for the purposes set out in this Privacy Policy. The specific retention periods are as follows:

• Account data (name, contact details, identity verification records) is retained for the duration of your active account and for a period after account closure for legal and fraud prevention purposes.
• Financial transaction records in PKR are retained for the period required to meet financial record-keeping obligations.
• Account activity and betting history is retained for a minimum period to support dispute resolution and responsible gaming monitoring.
• Customer support communications are retained for a reasonable period to allow follow-up on unresolved cases.
• Technical data such as IP logs and device records is retained for a shorter period, used primarily for security and fraud detection.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer identify you. If you would like to know how long a specific category of your data is retained, contact the support team.

07 Security Measures

luck93 applies technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These measures include:

• Encryption of data in transit using HTTPS across all pages and connections on luck93.pro.
• Secure storage of financial data with access restricted to authorised personnel only.
• Regular security reviews of platform systems and third-party integrations.
• Account-level security features including password protection and optional two-factor authentication where available.
• Automated monitoring for unusual login activity or access patterns that may indicate a compromised account.

You play an important role in keeping your account secure. Use a strong, unique password for your luck93 account and do not share your login credentials with anyone. luck93 support will never ask for your password.

08 Cookies and Tracking Technologies

luck93.pro uses cookies and similar tracking technologies to make the platform function correctly and to understand how users interact with the site. The categories of cookies used are as follows:

• Essential Cookies: Required for the platform to function. These handle session management, keeping you logged in, and maintaining your preferences during a visit. These cannot be disabled without affecting the platform's ability to work.
• Functional Cookies: Remember your preferences such as language settings and game lobby layout so you do not have to reset them each visit.
• Analytics Cookies: Collect anonymised, aggregated data about how visitors navigate the site — which sections are visited most, how long sessions last, and where users typically exit. This data does not identify individual users and is used purely to improve the platform experience.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain platform features from working correctly. Analytics cookies can be disabled without affecting core platform functionality.

09 Your Rights Over Your Personal Data

You have specific rights regarding the personal data that luck93 holds about you. To exercise any of these rights, contact the support team via live chat or the email address in the footer of this page.

luck93 aims to respond to all data rights requests within 30 days. In complex cases, this period may be extended, in which case you will be informed of the delay and the expected resolution date.

10 Minors and Under-18 Protection

The luck93 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data belonging to a minor has been submitted through the platform, the associated account will be closed and the data will be deleted.

If you are a parent or guardian and believe that a minor has registered an account on luck93, please contact our support team immediately. We will investigate and take appropriate action as quickly as possible.

11 Updates to This Privacy Policy

luck93 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data protection requirements, or to improve clarity. The date shown at the top of this page reflects when the policy was last reviewed and updated.

When significant changes are made to this policy, luck93 will make reasonable efforts to notify active account holders — either through a notice displayed when you next log in, or via email to the address registered on your account. Continued use of the platform after an updated Privacy Policy has been published constitutes your acceptance of the updated terms.

We recommend checking this page periodically if you want to stay informed about how your data is handled. If you have questions about a specific change to the policy, contact support and we will explain it.

12 Contact for Privacy Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the luck93 support team. The fastest way to reach us is through the live chat function on the platform, which is available 24 hours a day, 7 days a week.

You can also contact us via email. The support address is displayed in the footer of every page on luck93.pro. Please include your registered username in any privacy-related query so the team can locate your account and respond accurately.

For requests related to account closure, data deletion, or self-exclusion, the responsible gaming tools in your account settings are the quickest route. For data access or rectification requests, a direct message to support is the most efficient way to get a response.